Sound clips in quizzes not working

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The sound clips for the quizzes have no sound. All other audio works.

Daniel Holst

2 weeks ago

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David Lynch

I have also got the same issue. My audio during the lessons is working fine. The playback examples during the challenges are working fine. When I use my QWERTY keyboard to play notes while doing the challenge... this is also fine. But when I move to the quiz, the question samples are not audible. I can hear the sound effects (played for a right or wrong answer), so I don't think it's a problem with my audio setup.

0    4 days ago    Reply

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Joe

I have an idea about what's causing this. Which Quizzes have you experienced this with?

0    3 days ago    Reply

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Nikpmup

Just another update, I ran into this again without audio device changing. I was able to get it to fix by just changing audio device options. IE: Headphones -> Mac Speakers -> Headphones

1    6 days ago    Reply

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Daniel Holst

Does not seem to work for me. I actually get some audio, I can vaguely hear some low frequencies.

0    4 days ago    Reply

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Joe

@Daniel Holst: We've replied to your ticket on this. We'll get this solved ASAP.

0    4 days ago    Reply

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Nikpmup

I had issues like this happen when my audio device changes. Usually I can change the settings in Midi controller and Audio and it works. Occasionally, it fixes audio only for the videos and I have t orestart the app.

0    1 week ago    Reply

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Joe

Sorry for the issue. We're unable to recreate this issue on our end. Please try rebooting your computer, and without opening any other apps, open Syntorial and try again. If it still isn't working, please submit a support ticket so we can dig deeper (support.audiblegenius.com/contact-us)

0    2 weeks ago    Reply

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