No license on syntorial after educational discount

Solved

Hi Audible-Genius-Support-Team,

I recently purchased Syntorial (on 29th of April 2025) with an education discount using my Gmail-Adress. However, I accidentally registered my License with a different email Adress. Could you please transfer my Syntorial license from my Gmail address to my account with the other e-mail-adress, or let me know how I can access the full version with my Gmail address? I would like to have my license associated with my main account for easier access.

The money from my bank is also gone, so I get a bit impatient tbh.

Thank you very much for your help!
Best regards,

Max

PS: I already send you two E-Mails one from gmail, the other one from my other mail-adress, as a proof that it's me and not spam plus wrote you on contact form.

Maximilian Dreier

1 week ago

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Joe changed status to Solved

1 week ago

Joe

Hi Max. Sorry about that. We've fixed the issue from our end and you should receive an email momentarily.

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Maximilian Dreier

Thanks very much. Have a good day and greetings from Germany 😀

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